CutPilot Support
Last updated:
For help with CutPilot, email minming1992@163.com. CutPilot requires iOS 16 or later. No account is needed.
Contact support
Include your app version from Settings, device model, iOS version, the screen involved, any error message and the steps leading to the issue. If a screenshot is helpful, remove client names, faces and other personal details before sending it. Do not send passwords, payment details or complete client files.
Support cannot remotely open records stored on your device. Sending an email shares your email address, message and attachments with support; it does not automatically upload your app records.
Getting started
Use Clients to create a cut profile and record preferences. Start a visit from Chair or a client profile, add references and starting photos if needed, and record the relevant head or beard zones. Resolve open choices or mark areas for barber assessment before confirming the client review.
After confirmation, record service changes separately. Review actual zones and save the completed cut with any final photos and feedback. Completed cuts can create Repeat Cut Cards. The Cuts tab provides saved cards and record search; Templates provides reusable starting structures.
A confirmed record cannot be edited
Confirmed plans and completed results are preserved. Use the service-change workflow for changes after confirmation. For a later haircut, start a separate visit. A return visit from a Repeat Cut Card requires a decision for every zone and creates a new, unconfirmed record.
Photos and camera access
To add a reference image, open a visit, choose “Client references,” then “Add photo reference” and “Photo Library.” For starting photos, choose “Starting state,” then “Capture starting photos,” “Add photo” and “Photo Library.” After the client review is confirmed and before the actual cut is saved, use “Final photos,” then “Add photo” and “Photo Library.” For a return visit, open a Repeat Cut Card in Cuts, choose “Use for a return visit” and tap “Add current starting photo” to open the photo picker.
The first time you choose photo-library import, CutPilot requests photo access. Allow selected photos (limited access) or full access to continue; only the image you explicitly select in the picker is imported. If you deny access, tap “Open Settings” in the app's alert to change the permission for CutPilot. If access is restricted by device controls, the app displays an explanation; review the device restrictions if you need photo-library access.
Reference and starting-photo additions are available before client review confirmation. Final-photo additions are available before the actual cut is saved. Confirmed or completed records preserve their photos. Reference and starting/final photo entry screens also offer image import from Files and the camera when available on the device. If camera access is disabled, enable it for CutPilot in iOS Settings or import an image instead. Manual record entry remains available without photo access.
Imported images are re-encoded locally. Cropping changes the selected region while retaining the saved image. Removing a photo from an editable record does not delete the original from Photos or Files.
Voice input is unavailable
Voice capture requires microphone and speech-recognition permission and supported on-device English recognition. Enable the relevant permissions in iOS Settings. If recognition is unavailable, type the notes instead. The app does not fall back to sending voice audio to a remote transcription service.
Optional AI processing does not complete
Check your internet connection and the selected sources. Optional processing sends selected text and images only after upload confirmation. You can cancel a request, retry after an error or continue manually. Review returned wording before using it; optional processing does not confirm the client plan for you.
Previewing and sharing a record
Open the export option on a client review or completed cut. Choose the available copy type and whether to include photos, then select “Preview PDF.” From the PDF preview, use the share action to select an app or destination.
Client and shop copies contain different fields. Review the preview before sharing. Reference images, source screenshots and private shop notes are excluded. PDFs are readable document copies; CutPilot has no PDF-to-workspace restore feature.
Deleting records
To remove one client and associated visits, open the profile and select “Delete this profile.” To clear clients, visits, cards and templates, open Settings, select “Delete all local records” and confirm. These actions also clean up unused stored photos, local processing cache files and temporary CutPilot PDF exports. Workspace preferences may remain.
Deletion cannot be undone within the app. Keep any needed exports first. It does not remove original images, copies shared with other apps or recipients, device backups, or information already sent to external services.
Storage and recovery
The manual workflow works offline, and records remain in app storage on the device. CutPilot does not provide accounts, cross-device synchronization or an app-operated backup service. Do not delete the app as a troubleshooting step if you need its local records. If records cannot be opened, close and reopen the app and contact support with the error message.
Purchases and subscriptions
The current version has no in-app purchases, subscriptions, credits, paid feature gates or payment checkout. There is no in-app subscription to cancel or purchase to restore. Any download price is displayed by the App Store before acquisition.
Privacy and terms
Read the Privacy Policy for data handling and deletion details, and the Terms of Service for conditions of use.